Privacy Policy

Privacy Policy

Last Updated: 2 October 2026

Infinity Avionics Pty Ltd (“Infinity Avionics”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, subscribe to our newsletter, request information about our products and services, or otherwise interact with us.

Infinity Avionics is an Australian space hardware company providing space-qualified camera and processing solutions for customers worldwide. By using our website, you acknowledge that you have read and understood this Privacy Policy.

  1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name
  • Email address
  • Telephone number
  • Company or organisation name
  • Job title
  • Information contained in enquiries, requests, specifications, or correspondence
  • Any information submitted through website forms

We may also automatically collect certain technical information when you use our website, including:

  • IP address
  • Browser type and version
  • Device information and operating system
  • Pages visited, time and date of visits, and referring URLs
  • Website usage and analytics data
  1. How We Collect Information

We collect personal information when you:

  • Submit an enquiry or request for quote through our website
  • Contact us by email or telephone
  • Subscribe to newsletters or marketing communications
  • Request product technical specifications, documentation, or support
  • Register for events, webinars, or industry updates
  • Visit and interact with our website
  1. How We Use Information

We may use your personal information to:

  • Respond to enquiries, requests, and support tickets
  • Provide information about our space hardware, cameras, and processing solutions
  • Deliver customer support and technical service
  • Improve website functionality, performance, and user experience
  • Conduct business development and market analysis
  • Send marketing communications, newsletters, and industry updates (where permitted)
  • Maintain system security, verify identity, and prevent fraudulent activity
  • Comply with legal, regulatory, trade compliance, and export control obligations

We will only use personal information for purposes that are reasonably necessary for our business operations or as otherwise permitted by law.

  1. Legal Basis for Processing

Where applicable, including under the General Data Protection Regulation (GDPR) and UK GDPR, we process personal information on one or more of the following legal bases:

  • Your consent: Where you have given explicit consent (e.g., subscribing to newsletters or accepting non-essential cookies).
  • Performance of a contract: Where processing is necessary to fulfill a contract or pre-contractual request.
  • Compliance with legal obligations: Including statutory record-keeping, regulatory compliance, and export control regulations.
  • Protection of vital interests: Where necessary to protect life or physical safety.
  • Our legitimate business interests: Provided our interests do not override your fundamental data protection rights.
  1. Marketing Communications

We may send newsletters, product announcements, event invitations, and business-related updates where permitted by law. You may opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link provided in any marketing email; or
  • Contacting us using the details provided in Section 17.

Opting out of marketing communications does not affect transactional, administrative, or technical service communications related to active projects or enquiries.

  1. Cookies and Analytics

Our website uses cookies, web beacons, and third-party analytics technologies (such as Google Analytics) to:

  • Understand website usage and traffic patterns
  • Improve website performance and site navigation
  • Remember user preferences
  • Monitor site security and system performance

Consent and Managing Cookies

Where required by law (such as under the EU/UK ePrivacy framework), we operate a Cookie Consent Management banner allowing you to accept or decline non-essential cookies prior to deployment.

You can also manage or block cookies through your browser settings. Please note that disabling essential cookies may impact certain website functionality.

  1. Disclosure of Personal Information

We may disclose personal information to trusted third parties, including:

  • Website hosting and IT infrastructure providers
  • Cloud service, CRM, and analytics service providers
  • Professional advisers, including lawyers, auditors, and accountants
  • Payment and logistics providers (where applicable)
  • Regulatory authorities, government bodies, or law enforcement agencies where required by applicable Australian or international law

We do not sell personal information to third parties, nor do we disclose personal data for third-party cross-context behavioral advertising.

  1. International Data Transfers & Safeguards

As an international company, we may transfer, store, or process personal information with trusted service providers located outside Australia, including in the United States and the European Economic Area (EEA).

Where international data transfers occur, we take reasonable steps to ensure appropriate contractual, technical, and organizational safeguards are maintained in accordance with applicable privacy laws (including Australian Privacy Principle 8 and EU/UK GDPR Transfer Mechanisms such as Standard Contractual Clauses).

  1. Data Security and Technical Safeguards

We implement administrative, technical, and physical security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Because we supply hardware to space, commercial, research, and defense sectors, technical communications and form submissions containing sensitive project specifications are encrypted in transit (using standard TLS/SSL) and protected under restricted access protocols.

While we maintain rigorous security protocols, no method of transmission over the internet or electronic storage is completely secure; accordingly, absolute security cannot be guaranteed.

  1. Data Retention

We retain personal information only for as long as necessary to fulfill the operational, commercial, or regulatory purposes described in this Privacy Policy, including satisfying statutory audit, accounting, and legal compliance obligations.

When personal information is no longer required, we securely destroy, delete, or de-identify it in accordance with company data retention policies and applicable law.

  1. Your Privacy Rights & Response Timelines

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access: Requesting a copy of personal information we hold about you.
  • Correction: Requesting correction of inaccurate or incomplete information.
  • Deletion / Erasure: Requesting deletion of personal information where legal grounds exist.
  • Restriction / Objection: Objecting to or restricting specific data processing activities.
  • Withdrawal of Consent: Withdrawing consent at any time without affecting prior lawful processing.

Request Timelines

To exercise any applicable privacy rights, please submit a written request using the details in Section 17. We will acknowledge receipt of your request promptly and aim to respond substantively within 30 calendar days (or within statutory timeframes applicable to your local jurisdiction).

  1. GDPR Privacy Rights (EEA, UK, and Switzerland)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have specific rights under the GDPR / UK GDPR, including:

  • Right of access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure / “right to be forgotten” (Article 17)
  • Right to restriction of processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object to processing (Article 21)
  • Right to withdraw consent (Article 7)
  • Right to lodge a complaint with your local Data Protection Supervisory Authority
  1. California Privacy Rights (CCPA / CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide specific rights regarding your personal information:

  • The right to know what personal information we collect, use, disclose, and process.
  • The right to request deletion of personal information.
  • The right to correct inaccurate personal information.
  • The right to non-discrimination for exercising your CCPA rights.

Sale or Sharing of Personal Information: Infinity Avionics does not sell personal information and does not share personal information for cross-context behavioral advertising.

  1. Third-Party Websites

Our website may contain links to third-party websites or external documentation. We are not responsible for the content, privacy practices, or security of third-party platforms. We encourage users to review the privacy policies of any external sites they visit.

  1. Children’s Privacy

Our website, products, and services are directed strictly at commercial, aerospace, research, government, and defense organizations. They are not intended for or directed toward children under 16 years of age. We do not knowingly collect personal information from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our technological infrastructure, legal obligations, or industry practices. Any updates will be published on this page alongside a revised “Last Updated” date.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Infinity Avionics Pty Ltd

37 Constitution Avenue

Reid ACT 2612

Australia

Email: info@infinityavionics.com